FAQS - Frequently Asked Questions
Q. Do your chauffeurs wear uniforms?
A. All our chauffeurs are fully uniformed in suits, shirts and a company tie. (Hats and gloves worn on request)
Q. What methods of payment do you
accept?
A. We accept cheques or cash (with prior agreement), and
all major credit / debit cards.
Q How much notice do I need to give before hiring a chauffeured vehicle?
A. As much notice as possible, as the vehicle you may want is already booked out on hire for that particular date or time.
Q. Can you provide chauffeur driven cars for weddings?
A. We can cater for weddings, please use our online booking form to get a quote or alternatively email or call us for a quote, be sure to book in advance especially during high season (June, July and August).
Q. Can you guarantee that your vehicle will collect me/us on
time?
A. Our Chauffeur will normally arrive at the pickup
destination fifteen minutes prior to the clients requested time.
Should the driver be delayed due to traffic conditions, they will
telephone the client to report the situation.
Q. What happens when a flight is delayed?
A. Times are continuously monitored on the Internet prior to
arrival, therefore we will be aware of any delay.
Q. When being collected at an airport, how do we find our driver
after flight arrival?
A. Our driver will be waiting inside the terminal, at the
exit from the customs hall, with a name board showing the clients
name(s). Should the driver be missed for any reason, please ask the
airport information desk to page our driver or telephone our office
on +44(0) 121 446 4929.
Q. Do you only work in the West Midlands?
A. No, we are nationwide and cover the entire mainland UK.
Q. Where can I get more information?
A. For more extensive information please contact a member of our staff on +44 (0) 121 446 4929 or email sales@chauffeursukf1limited.co.uk
Q. Is smoking permitted in any of the vehicles?
A. All vehicles are strictly no smoking, this is in compliance with England's smoking ban of July 1st 2007.
Q. How do I contact Customer Service?
A. If you would like to contact us by phone we can be reached on +44(0) 121 446 4929. or you can email us on bookings@chauffeursukf1limited.co.uk , All questions, comments and suggestions are encouraged and welcome, please also use or message form to get in touch with us.
Q. What if I need to cancel my booking? Am I entitled to a refund?
A. Depending on
how much notice you give to us depends on the
balance of money you are refunded. As you can
understand, We may have turned away business since
your booking and do need to compensate for lost
work.